Refund policy

TATLI ORGANIC

Return and Refund Policy

At Tatli Organic, we take pride in providing high-quality products and excellent customer service. We carefully prepare, package, and ship our products to ensure customer satisfaction.

Please review our return and refund policy before placing an order.

1. Food Products – Final Sale

For food safety and hygiene reasons, all food products, including jams, olives, olive oil, spices, and other edible items, are final sale and non-returnable.

We do not accept returns or issue refunds for:

  • Changes of mind or personal taste preferences.
  • Products ordered incorrectly by the customer.
  • Products that have been opened, used, or tampered with, except where required by law.

Exceptions: If a product arrives damaged, defective, contaminated, or incorrect due to our error, please contact us within 14 days of delivery.

We will review the issue and determine an appropriate resolution, such as a refund or replacement, in accordance with applicable law.

For your safety, do not consume any food product that arrives damaged or shows signs of contamination.

2. Non-Food Products – Final Sale

All non-food products, including Arabic Dallah thermoses, serving trays, ceramic platters, and kitchen accessories, are final sale.

We do not accept returns for changes of mind or personal preferences.

Exceptions may apply if a product arrives damaged, defective, or incorrect.

Customers should contact us within 14 days of delivery to report an issue.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at tatliorganic23@hotmail.com and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, when possible.

Please keep incorrect items unused and unopened whenever possible.

Each request will be reviewed individually. Tatli Organic will determine an appropriate resolution, subject to applicable consumer protection laws.

4. Refunds and Replacements

Approved refunds will be processed promptly in accordance with applicable law and issued to the original payment method.

Depending on the circumstances, Tatli Organic may offer a replacement, exchange, or refund.

Please note that financial institutions may require additional time to process refunds.

5. Return Shipping

Customers must contact Tatli Organic and receive authorization before returning any products.

If a return is authorized, we will provide instructions and explain the applicable shipping arrangements and costs.

For damaged, defective, or incorrect products, return shipping responsibilities will be handled in accordance with applicable law.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated before an order has been processed or shipped. Once an order has shipped, the applicable return and refund conditions will apply.

Any cancellation or refund rights required by law will be honored.

7. Contact Information

For questions or concerns regarding your order, please contact:

Tatli Organic

Email: tatliorganic23@hotmail.com

Website: https://www.tatliorganic.com

We appreciate your understanding and thank you for supporting Tatli Organic.

Important: Nothing in this policy limits or excludes consumer rights or remedies provided by applicable law.