Shipping policy
TATLI ORGANIC
Shipping Policy
At Tatli Organic, we take pride in carefully preparing and packaging our products to ensure they arrive safely and in excellent condition. Please review our shipping policy before placing your order.
1. Order Processing and Delivery
Our estimated total delivery timeframe is 8–10 business days from the date your order is placed, excluding weekends and holidays.
This timeframe includes both order processing and shipping transit time.
Delivery estimates are not guaranteed. Delays may occasionally occur due to weather conditions, carrier disruptions, holidays, high order volumes, or circumstances beyond our reasonable control.
If a delay occurs, we will provide available updates and honor any obligations required by applicable law.
2. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Customers are encouraged to monitor their tracking information and ensure that their shipping address is accurate when placing an order.
3. Lost or Missing Packages
Tatli Organic is not responsible for shipping delays or delivery issues caused by circumstances beyond our reasonable control, except where responsibility is required by law.
If your package is marked as delivered but cannot be located, please:
- Check your mailbox, porch, front door, and surrounding delivery areas.
- Ask household members or neighbors whether they received the package.
- Contact the shipping carrier to report the missing delivery.
- Contact Tatli Organic if additional assistance is needed.
We will review reported missing-package issues individually and may assist with tracking information or a carrier investigation.
Refunds or replacements are not automatically guaranteed and will be determined based on the circumstances, available evidence, and applicable law.
4. Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately.
We will make reasonable efforts to correct the address before shipment, but changes may not be possible once the order has been processed or transferred to the shipping carrier.
Additional shipping charges resulting from customer-provided address errors may apply, where permitted by law.
5. Damaged Packages or Incorrect Orders
Please inspect your order upon delivery.
If your package arrives damaged, defective, or contains incorrect items, contact Tatli Organic within 14 days of delivery.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging when possible.
We will review your claim and determine an appropriate resolution, including a refund or replacement when applicable.
For food safety, please do not consume products with broken seals, damaged glass containers, or signs of contamination.
6. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery address, package size, weight, and selected shipping method.
7. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact Tatli Organic so we can investigate.
If we cannot fulfill an order within the required or agreed timeframe, we will follow applicable notification, cancellation, and refund requirements.
8. Contact Information
For shipping questions or concerns, please contact:
Tatli Organic
Email: tatliorganic23@hotmail.com
Website: https://www.tatliorganic.com
Thank you for shopping with Tatli Organic and supporting our small business.
Important: Nothing in this shipping policy limits or excludes any rights or remedies provided by applicable law.